Healthcare Account Manager

About AdeptID & Lucid Staffing

AdeptID is an AI-first talent company built around search and match technology that solves critical labor shortages.

Together with Lucid Staffing Solutions, we are building a next-generation healthcare staffing organization by combining:

• A clinician-led operating philosophy
• Deep healthcare domain expertise in nursing and allied health
• Proprietary AI and automation that dramatically compress time to fill, reduce recruiter toil, and improve match quality

Rather than operating as a traditional agency, Adept is designed as a scalable staffing platform. We invest heavily in technology, data, and process so recruiters can focus on high-value human judgment and relationships, not manual work. Our culture emphasizes collaboration, continuous improvement, and professional growth.

Role Summary

• The Account Manager is responsible for managing and expanding relationships with existing healthcare facility clients. This role acts as the liaison between Lucid's recruiting team and client facilities-ensuring open communication, timely fulfillment of orders, and long-term client satisfaction and growth.
  You will work closely with recruiting, business development, and operations to translate AdeptID's technology advantage into real-world staffing outcomes and lasting client partnerships.

Key Responsibilities

• Client Relationship Management
• Serve as the main point of contact for assigned clients, including hospitals, imaging centers, and other healthcare facilities.
• Build strong, consultative relationships with facility contacts through regular calls, emails, and video meetings.
• Attend client check-ins, quarterly business reviews (QBRs), and weekly team syncs to maintain alignment and trust.
• Resolve client issues quickly and professionally, escalating when needed to maintain service excellence.
• Order Management & Recruiting Coordination
• Manage job orders end-to-end: confirm accuracy, update statuses, and communicate candidate submissions and feedback promptly.
• Partner with recruiting to ensure jobs are prioritized, filled efficiently, and aligned with client expectations.
• Address job description or pay rate inconsistencies proactively to minimize delays and rework.
• Performance Tracking & Account Growth
• Track fill rates, time-to-fill, and revenue by account; identify trends and opportunities for growth.
• Collaborate with business development on new client transitions and account expansions.
• Deliver regular account performance summaries and strategic growth recommendations.

Key Performance Indicators

• Client contact points per week
• Open job growth per quarter
• Client check-in frequency
• Average email response time
• Client retention rate

Qualifications

• Required
• 3+ years of experience in account management, client services, or staffing operations, preferably in healthcare staffing.
• Prior experience as a clinician. You'll join a team of Recruiters and Account Managers who also have previous clinician experience.
• Demonstrated ability to manage multiple client relationships simultaneously in a fast-paced environment.
• Strong understanding of healthcare staffing workflows, including job order management, credentialing timelines, and VMS platforms.
• Proficiency with staffing technology platforms (experience with Sense or Bullhorn is a plus).
• Excellent communication, interpersonal, and problem-solving skills.
• Preferred
• Experience with data analytics and reporting on account performance metrics.
• Background in consultative sales or business development within healthcare.
• Familiarity with travel nursing, allied health, or per diem staffing models.
• Proven track record of growing revenue within existing accounts.

Why join AdeptID?

• Competitive salary and performance-based bonus structure.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous paid time off and flexible work arrangements.
• Opportunities for professional development and career advancement.
• A collaborative, supportive, and success-driven company culture.