Travel Operations Administrator

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business

Japanspecialist is part of the JTB Corporation, one of the world's most prominent travel companies. Founded in Japan in 1912, JTB has grown into a global force in the tourism industry, employing over 18,500 people across 35 countries. At Japanspecialist, we are dedicated to offering unforgettable travel experiences to Japan and beyond. With our 360° approach to travel design, we create tailor-made journeys that cover flights, accommodation, guided tours, excursions, and other specialized arrangements.

Key Activities

Your day-to-day work will involve a varied mix of operational and customer service tasks:

• Checking online orders and payments

• Issuing Japan Rail Pass vouchers

• Preparing invoices

• Coordinating the delivery process

• Liaising with B2C customers and B2B partners

• Providing prompt, professional customer service

• Planning itineraries suited to different rail passes, and selecting and recommending the most suitable pass for a given itinerary

• Preparing reports to support financial analysis

Requirements

To Succeed in the Role, You Should Have:

• Experience in administration, operations or customer service

• Professional proficiency in spoken and written English

• Excellent working knowledge of Word, Excel, SharePoint and Outlook

• Strong communication skills when working with customers and partners

• A proactive, reliable approach and strong attention to detail

• Motivation to see tangible results from your work

• The ability to work independently and meet deadlines

What we will offer

• Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.
• Stability: 100 Years at the top of our field and still pushing into new territory
• Progression: We reward high performers and look to promote key talent internally
• Learning and Development opportunities for growth and Upskilling
• A Supportive Management Culture and autonomous working environment
• Company Wide Bonus Scheme
• Dedicated Employee Engagement Activities
• Annual Awards and Recognition for high Performers
• Friendly and Collaborative work environment