Head of Operations

Position Title: Head of Operations

Reports to: Director of Fast Betting Content

Direct Reports: Studio Managers (5 global locations)

Location: Global / Hybrid

Job Overview

The Head of Operations is a key global leadership role responsible for the end-to-end operational strategy, performance, governance, and expansion of all Drafted.gg studios worldwide. Reporting directly to the Director of Fast Betting Content, you will oversee the global operational setup, standardize operational processes, drive strategic initiatives, and lead local Studio Managers across all active locations.

Your primary mission is to ensure seamless 24/7 global broadcast output, maintain operational consistency, optimize capacity across time zones, and execute greenfield studio expansions.

Key Responsibilities

1. Global Strategy, Operational Setup & Studio Expansion

• Greenfield Studio Setup: Take full end-to-end accountability for launching new global studios, including market research, site selection, expansion budgeting, broadcast rollout timelines, and setup.
• Studio Launch Playbook: Maintain and execute a standardized "Studio Launch Playbook" to guide greenfield builds, local Studio Manager recruitment, and operational go-live within 30/60/90-day benchmarks.
• Global Capacity & Hand-Off Planning: Strategy and oversight for global workforce allocation, ensuring continuous 24/7 content production through seamless hand-offs between continental studios across time zones.

2. Process Standardization, Governance & Quality Control

• Unified Operational Framework: Standardize operating procedures, shift scheduling rules, stream quality evaluation metrics, and reporting systems across all studios (e.g., Lima, UAE, Prague, Ostrava).
• Global KPI & Penalty Administration: Own and enforce the global Operational KPI Framework, including uptime metrics, penalty/bonus calculations, shift occupancy and quality benchmark alignment.
• Operational Audits: Conduct regular operational audits to guarantee consistent broadcast standards and regulatory compliance across all facilities.

3. Leadership & Performance Management

• Leadership: Direct management, mentoring, and performance evaluation for all local Studio Managers.
• Talent & Succession Planning: Build operational redundancy, succession plans, and leadership pipelines within studio management.
• Cross-Studio Synergies: Facilitate best-practice sharing across studios (e.g., replicating successful recruitment or shift-optimization tactics between locations).

4. Cross-Functional Alignment & B2B Partnership Interface

• B2B & Trading Alignment: Serve as the primary operational link between Drafted.gg and key strategic B2B partners/Trading (e.g., Oddin.gg).
• Executive & C-Level Reporting: Report directly to the Director of Fast Betting Content on global KPI execution, capacity utilization, operational risks, and studio profitability.
• Procurement & Financial Oversight: Approve annual and quarterly studio budgets and negotiate global contracts.

Key Requirements

• Proven Senior Leadership: 5+ years of operational leadership experience managing multi-site, multi-country, or global 24/7 operational facilities (e.g., esports, iGaming, live broadcast, or tech operations).
• Multi-Site & Greenfield Experience: Proven track record in building operational processes from scratch, scaling operations, and executing global expansion projects.
• Managing Managers: Demonstrated experience in managing operational leaders.
• Analytical & B2B Acumen: Strong capability to negotiate B2B requirements, interpret complex operational KPIs, and manage budgets.
• Communication & Mobility: Excellent command of written and spoken English (C1/C2). Willingness to travel to global studio locations when required.