Lead Operations Manager

All Together, Extraordinary

adunaglobal.com

Aduna is the Connector of networks, bringing together leading telecom operators and technology partners to simplify global access to Network APIs. Through a single, unified platform, we enable businesses and developers to build more secure, seamless and innovative digital services.

We are looking for a Lead Operations Manager to manage Aduna’s end-to-end operational lead management, covering lead routing and handover, CRM management, consent management, and funnel measurement and management, as part of our Demand Generation team.

In this highly accountable role, you will establish and operate scalable lead-management processes that provide structure, transparency, consistency and operational discipline across the lead lifecycle.

Working across Sales, Marketing, Demand Generation, Legal and other relevant teams, you will coordinate effective lead operations while ensuring that consent, privacy and governance requirements are consistently applied.

What You'll Be Focused On

• End-to-end operational lead management: Manage the operational processes supporting leads across their lifecycle.

• Lead routing and handover: Manage lead routing, referrals, handovers and associated rules across relevant internal and partner channels.

• CRM management: Maintain effective CRM processes, data quality, lead tracking and governance.

• Consent management and compliance: Manage the processes for capturing, maintaining and applying customer consent and marketing permissions in line with applicable privacy requirements.

• Funnel measurement and management: Maintain visibility of lead progression and provide the operational data required to measure and manage funnel performance.

• Process governance and continuous improvement: Establish, maintain and improve lead-management controls, processes and governance.

• Cross-functional coordination: Work across Sales, Marketing, Demand Generation, Legal and other relevant stakeholders to ensure consistent execution.

What You Bring

• 3+ years of experience in sales operations, marketing operations, lead operations, CRM management, privacy operations, compliance operations, or a related field.

• Strong Excel skills, including the ability to structure and reconcile operational data, manage recurring reporting, and produce clear funnel reporting, combined with advanced use of AI as a supporting tool.

• Strong ability to structure and organise complex activities, manage a high workload, and maintain consistent delivery across recurring and ad hoc priorities.

• Experience managing lead processes and workflows within CRM, marketing automation or customer-data platforms, including sensitive operational processes where accuracy, traceability and compliance are critical.

• Understanding of customer consent management, marketing permissions, and data-governance best practices.

• Strong attention to detail and a process-oriented mindset.

• Ability to work independently and take ownership of end-to-end operational processes.

• Strong stakeholder-management and communication skills.

• Professional fluency in English.

What Will Help You Succeed

• You are meticulous, highly organised, and comfortable structuring complex work while managing a high volume of operational activities and competing priorities.

• You are highly proficient in Excel and have advanced skills in using AI tools to structure information, analyse operational data, improve efficiency and support clear reporting.

• You communicate clearly and confidently with different stakeholders, translating operational requirements into practical actions.

• You take ownership, maintain attention to detail and deliver consistently in an environment where accountability and precision are highly valued.

• You enjoy building scalable, practical processes that support company growth and continuous improvement.

Why Join Aduna?

• Take responsibility for a critical operational function: Help establish the processes and governance required for consistent lead management, consent management and routing.

• Make a measurable impact: Your work will directly influence customer trust, operational effectiveness, and regulatory compliance.

• Work across teams: Collaborate with Legal, Sales, Marketing, Demand Generation, and leadership stakeholders.

• Build scalable foundations: Help create processes and governance frameworks that support Aduna’s international growth.

• Gain broad organisational exposure: Operate at the intersection of commercial operations, CRM, privacy and compliance.

• Help shape a growing organization: Join a company where your expertise and recommendations can directly influence how the business scales.

What We Offer

• Employment contract providing security and transparency.

• Hybrid work model: 3 days in the office in Łódź (Poland), 2 days remote. We offer a more flexible work model for candidates from other locations.

• Private medical care, life insurance, and Multisport card.

• Unlimited paid time off.

Ready to Create What's Next?

If you are passionate about operational excellence, lead management, CRM, data privacy and building scalable processes that enable growth while protecting customer trust, we would love to hear from you.

Apply today and help us build the operational foundations for the next generation of programmable connectivity.

Aduna is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds who are passionate about driving the next wave of innovation in telecommunications.