Operational Recruitment Manager

Company Overview:

One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion — because our success hinges on our people.

Why Join Us?

At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team:

• Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.
• Professional Growth: We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths.
• Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.
• Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health.
• High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.

About the Role

The Operational Recruitment Manager is responsible for leading the day-to-day execution, performance, and continuous improvement of the recruitment function, with a primary focus on high-volume sales, collections, customer acquisition, retention, and other revenue-generating roles.

This position requires a unique combination of recruitment leadership, contact center operations experience, and a strong understanding of sales performance. The successful candidate understands how sales organizations operate, what distinguishes high-performing sales professionals, and how to identify, attract, assess, and hire candidates who can meet production expectations.

Key Responsibilities

• Recruitment Operations & Delivery
• Sales & Contact Center Operations Partnership
• Sales-Focused Recruitment & Candidate Assessment
• Recruiter & Sourcer Leadership
• Proactive Sourcing & Market Intelligence
• Recruitment Performance & Operational Reporting
• Job Requisition Management & Staffing Control
• Monitor Resource Efficiency
• MBRs, QBRs & Stakeholder Reporting
• Process Improvement, Audits & Compliance

Requirements

Required

• Minimum of 4–6 years of operational management, recruitment or talent acquisition experience, including at least 2 years leading recruiters or recruitment teams.
• Demonstrated experience in contact center, BPO, sales, collections, customer acquisition, or another performance-driven operational environment.
• Experience in BPO, contact center, shared services, or multi-site environments strongly preferred.
• Strong operational experience is essential. Candidates must demonstrate a practical understanding of staffing requirements, productivity, performance targets, workforce planning, and operational delivery.

• Experience recruiting for sales, collections, retention, upselling, or other revenue-generating roles.

• Proven ability to manage multiple requisitions, high-volume hiring, competing priorities, and time-sensitive staffing requirements.
• Experience coaching recruiters, managing performance, and implementing recruitment processes and accountability standards.
• Demonstrated ability to use recruitment data to identify gaps, improve conversion, and deliver hiring results.
• Strong knowledge of sourcing strategies, candidate assessment, recruitment funnel metrics, and reporting.
• Advanced Microsoft Excel and reporting skills; ATS, recruitment CRM, and business intelligence experience preferred.
• Experience preparing operational performance reviews, MBRs, or QBRs.
• Experience monitoring recruitment budgets and evaluating channel effectiveness preferred.
• Strong English communication skills; Spanish proficiency is an advantage for Dominican Republic-based operations.

Preferred

• Experience with US hiring compliance requirements including background checks and ADP processes.
• Familiarity with The Predictive Index, Wonderlic Select, and typing assessment platforms.
• Recruitment leadership within a high-volume BPO or contact center.
• Sales operations management combined with recruitment or talent acquisition experience.
• Recruitment for outbound sales, inbound sales, collections, retention, or customer acquisition teams.
• Operational leadership involving workforce targets, performance management, forecasting, and productivity improvement.
• Building or restructuring recruitment teams to improve hiring delivery and candidate
• Background in process improvement or SOP development within recruiting functions.
• Track record of coaching and developing junior recruiting talent.

Core Competencies

• Operational discipline and execution.
• Sales acumen and understanding of revenue-generating roles.
• Recruitment strategy and sourcing execution.
• Team leadership, coaching, and accountability.
• Data analysis and performance management.
• Workforce planning and staffing control.
• Problem-solving and root-cause analysis.
• Executive communication and business partnership.
• Process improvement and organizational efficiency.
• Financial awareness and resource optimization.

Working Conditions & Travel

• This is a full-time, on-site role based in the Dominican Republic.
• Regular in-office presence is required five days per week.
• Occasional travel to the US headquarters or other sites may be required for leadership meetings, onboarding coordination, or company events.
• Extended hours may be required during high-volume hiring periods or critical onboarding events.

Benefits

• Above market compensation
• Law benefits and private medical insurance.
• Growth opportunities within an expanding global organization.
• Exposure to international operations and leadership development opportunities.