Operations Lead ( Transfer Agency)

About the Role

You'll build and lead our India Operations team from zero — defining roles, hiring, and designing coverage across Indian and U.S. hours. This is a player-coach role: hands-on execution early, scaling through hiring and delegation as the team grows. You'll own the day-to-day running of a U.S. stock transfer agency and act as the first line of defense on a live share register.

Key Responsibilities

• Recruit, train, and manage the India Operations team; define roles, onboarding, and coverage across IST/U.S. Eastern hours
• Own service quality end-to-end: SLAs, maker-checker controls, error tracking, escalation
• Own the SOP library; close documentation gaps and drive automation with U.S. operations, compliance, and engineering
• Run daily DTC operations: pending-transfer reviews, DWAC/DRS processing, FAST/SCL balancing
• Process issuances and treasury orders under maker-checker controls
• Review and process transfers — routine, estate, broker, certificate-to-DRS — with document and medallion verification
• Own KYC/KYB review and OFAC/adverse-media screening; escalate matches immediately
• Handle shareholder and issuer support: account inquiries, lost-holder cases, certificate replacements
• Own recurring SEC compliance reporting (Rules 17Ad-2/17Ad-6/17Ad-17, DTCC CBRS, escheatment)
• Lead proxy season, paying agency, and corporate actions execution
• Own new-issuer onboarding: appointment packages, DTC agent-change notices, legacy record ingestion
• Write and maintain SOPs; drive process improvement and automation with engineering

Role Requirements

• 10+ years in securities or transfer agency operations (global transfer agent, Indian RTA, asset manager, or bank securities-services center)
• Proven experience building and leading operations teams from scratch
• Deep respect for written procedure; judgment to escalate when a case doesn't fit it
• Bachelor's degree in commerce, finance, accounting, or a related field
• Strong data skills: Excel/Sheets, unfamiliar file formats; basic scripting a plus
• Expert user of Claude or an equivalent AI assistant
• Meticulous attention to detail and clear written English
• Reliability against hard cutoffs; this role operates on U.S. Eastern Time (ET) hours
• High integrity and discretion handling PII and material non-public information

Nice to Haves

• Exposure to DTC/DTCC systems (FAST, DWAC, DRS Profile, Cede & Co., CBRS, omnibus proxies) and SEC 17Ad-series rules
• Experience with record conversions/deconversions or legacy data migration
• Familiarity with Rule 144, medallion guarantees, escheatment, KYC/KYB, AML, or proxy/annual-meeting logistics
• Experience running U.S. or cross-border operations from India against U.S.-hours SLAs

Benefits

• Competitive compensation commensurate with experience
• Equity participation
• Comprehensive health insurance, paid leave, and wellness benefits
• Fully remote (India)
• A true zero-to-one leadership mandate, backed by the U.S. leadership team
• Modern operations environment with purpose-built tooling and AI assistance

To apply: send your résumé and a short note on a team or operation you've built (what you inherited, what you changed, and how you measured it) to [email protected].