RTLS Business Analyst

RTLS Business Analyst

Winnipeg, Canada (Hybrid) 3 days in office

Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as a RTLS Business Analyst at Civica

If you enjoy combining technology, problem-solving and customer engagement, this is a fantastic opportunity to make a real impact in healthcare environments. You'll work at the heart of RTLS delivery, partnering with clients, product teams and technical specialists to design and implement critical solutions. The role offers a great mix of business analysis, technical design, training, testing and continuous improvement, giving you exposure across the full project lifecycle. You'll have the opportunity to influence product enhancements, work with innovative technologies, and help drive better outcomes for healthcare providers and the people they support. Perfect for someone who enjoys variety, collaboration and seeing the real-world impact of their work.

Requirements

• Experience designing, supporting, or implementing RTLS technologies.

• Experience with networking equipment, low-voltage wiring and termination, relay boards, security or camera systems, and hardware/software interfaces via TCP/IP, TAP, HL7, XML, HTML, and Active Directory.

• Experience creating technical designs, schematics, workflows, and flowcharts using Microsoft Visio or CAD system.

• Direct clinical experience within a hospital, long-term care facility, care home, or other healthcare setting is highly valued and will be considered a significant asset for this role.

Travel is approximately 5–25% for this position, including visiting clients onsite to gather requirements, deliver training, lead user group discovery meetings, assist with RTLS testing and commissioning activities, attend conferences, seminars, and trade shows, meet with partners and suppliers, and obtain certifications.

Responsibilities

• Create and maintain technical documents and templates used for RTLS implementations, including RTLS workbooks, device placement plans, discovery questionnaires, network diagrams, electrical wiring diagrams and schematics, interface specifications, alarm workflows, commissioning reports, installation metrics, and test metrics.

• Prepare, facilitate, and document client implementation requirements through questionnaires, user group discovery sessions, and workshops.

• Create design documents and obtain client acceptance of RTLS device placement designs, location names, display maps, alarm workflows, use cases, customizations, and other configuration parameters.

• Liaise with third-party contractors, including submitting updated device placement plans and debriefing on changes.

This role sits at the centre of RTLS solution delivery, working closely with clients, vendors and internal teams to gather requirements, design technical solutions and support successful implementations. You'll help shape integrations, configurations, testing, training and user adoption while driving quality and continuous improvement. The position offers exposure to healthcare technology, customer engagement, process improvement and product development, giving you the opportunity to make a tangible impact on both client outcomes and future innovation.

Benefits

Time Off & Work-Life Balance

• Annual Leave – 3 weeks (1–5 years), 4 weeks (6–10 years), 5 weeks (10+ years), 6 weeks (20+ years).
• Sick Leave – 15 paid sick days per year (pro-rated for part-time employees).
• Bereavement Leave – Paid leave for permanent employees during times of loss.
• Statutory Holidays – Public holidays in line with provincial standards, including election day and jury duty leave.
• Parental Leave – Maternity and parental leave in accordance with Provincial Employment Standards.
• Agile Working – Access to a wide range of flexible working arrangements to support work-life balance.

Health, Protection & Wellbeing

• Extended Health Insurance – Comprehensive cover for employees, spouses, and legal dependents, including travel insurance.
• Dental Insurance – Coverage for routine and emergency care for employees and eligible dependents.
• Employee Assistance Plan (EAP) – 100% employer-paid confidential support services.
• Basic Life Insurance – Financial protection for you and your family.
• Accidental Death & Dismemberment Insurance – Additional financial security.
• Long-Term Disability Insurance – Income protection during extended illness.
• Spousal & Dependent Life Insurance – Additional coverage options for your family.
• Comprehensive & Compassionate Cancer Care – Specialist support services through Desjardins Insurance, offering prevention, assistance, return-to-work guidance, and expert workplace cancer support.

Recognition & Development

• Milestone Service Awards – Recognition and celebration of long-term service.
• The Civica Awards – Annual awards recognising individuals and teams making an outstanding contribution across the Group.
• Diamond Club – Our global sales incentive scheme celebrating top performers who deliver exceptional results and live our values.
• Learning & Development Platforms – Access to a wide range of leadership, technical, and soft skills training resources.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.