TechOps Engineer

ABOUT TALON.ONE

Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform.
Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior.

Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine.

ABOUT THE TEAM & ROLE

Our SRE / Production Engineering team is responsible for keeping Talon.One reliable, scalable, and easy to operate. We work closely with engineering teams across R&D to improve how we monitor, release, troubleshoot, and run our production systems.

This is a hands-on role for someone who loves solving production-level problems, automating repetitive work, and building pragmatic tooling to make life safer and easier for the engineers around them.

ONCE YOU ARE HERE, YOU WILL

• Eliminate Toil: Identify manual or repetitive operational friction across R&D and build clean scripts, automation, and internal tools to solve it permanently.
• Pioneer AI-Driven Operations: Design, build, and integrate AI agents to streamline operational workflows, ensuring proper guardrails, monitoring, and human oversight for safe execution.
• Level Up Incident Management: Own and optimize our Incident.io workflows, automation, and integrations. Stay closely engaged with incident response and participate in post-incident reviews to identify friction and turn learnings into improvements to tooling, coordination, and processes, without taking on incident responder responsibilities.
• Enhance Observability & System Health: Maintain and refine monitoring, alerting, and dashboards across our observability stack. You will dive into logs, metrics, and production data to investigate operational edge cases.
• Optimize Workflows & Runbooks: Partner directly with SRE and R&D teams to identify operational pain points, turning messy procedures into clear, automated runbooks.
• Support Core Production Systems: Collaborate with SREs on database maintenance tasks, health checks, and release/deployment workflows where production reliability is impacted.

WHAT WE NEED YOU TO BRING TO THE TABLE

• 2–4 years of experience in TechOps, DevOps, SRE, Production Engineering, or a similar technical role
• Experience working with production systems in a SaaS or cloud environment
• Comfortable working with Linux, command-line tools, logs, and monitoring
• Experience with scripting or automation and a mindset of "if we do it twice, can we automate it?"
• A structured approach to troubleshooting and solving operational problems
• Proactive attitude towards improving systems, processes, and tooling
• Ability to work collaboratively with engineers across different teams
• Willingness to learn and build deeper expertise in production systems and reliability

NICE TO HAVE

• Familiarity with core SRE concepts, such as Service Level Indicators/Objectives (SLIs/SLOs) and error budgets.
• Experience with observability platforms such as Grafana, Datadog, Prometheus, or Sentry
• Experience with Kubernetes and GCP
• Experience working with APIs, integrations, CI/CD, or infrastructure automation

OUR TECH STACK

• Cloud & Infrastructure: Google Cloud Platform (GCP), Kubernetes, containerized workloads
• Infrastructure as Code: Terraform / Helm
• Observability & Incident Ops: Grafana, Datadog, Sentry, Incident.io
• Databases: PostgreSQL
• Automation & CI/CD: Go, Python, Bash, GitHub Actions / CI/CD tooling

WHAT'S IN IT FOR YOU

• 120+ team of engineers, product managers and product designers in Berlin
• Leaders with 8+ years of experience building our promotions engine
• €1,000 annual learning budget and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike