Executive - Central Ops (Forex Services)

Role: – Executive (VKYC & Central Customer Support) - Niyo Forex

Location: WhiteField - Bangalore

Company website: www.goniyo.com/forex-cash

Brief Description of Company: Niyo was founded in 2015 with the vision of changing the way Indians approach their finances - no matter where they work, what they earn, or how tech-savvy they are. To date, we’ve raised $179.3 Million in funding and have maintained a sharp focus on identifying customers’ banking pain points and crafting solutions that improve their experience.

Niyo has grown from a startup to a robust player in digital fin-space catering to over a million customers. Our flagship offerings include:

1. Niyo Forex: Buy or sell all Major Currencies of the world at attractive rates and avail of our Doorstep service and Experience Value. You can also Remit Funds abroad for various purposes permitted by the Reserve Bank of India under the AD II Licence issued to us.
2. Zero Markup Forex Cards in Debit & Credit Card variants, along with other value added services of cross border travel like eSIM, Visa, Hotel, Flights, International Lounge Access, Experience and others.

About the role

The role involves a central process of customer support in KYC, onboarding queries via chat, email and calls for customers seeking forex buy/sell and remittance services for which the order is placed via web/app and then further process is managed by central team before passing the service level closure to regional on-ground teams.

Key Responsibilities

• Engage with customers to verify their identity, eligibility, and documentation for forex services, ensuring compliance with KYC regulations.
• Clearly explain the KYC process, required documents, and benefits of the process to customers.
• Assist them for any other assistance needed and resolve via calls, chat and email.
• Participate actively in training sessions to stay updated on KYC compliance, product knowledge, and processes for issue escalation and resolution.

Must Have

1. Minimum of bachelor’s degree in any stream.
2. Excellent communication in English via calls / chat / text to help customer via omni-channel support.
3. Experience of customer sales/service in banking or financial services role.
4. On-site travel feasibility for Bangalore office.

Benefits

• Industry Benchmarked salary. Full time position on the company's payroll.
• 6 Days / Week Rotational shift. Work from the office role.
• The company paid Group Medical Insurance, Personal Accident and Term Life Insurance.
• Comprehensive training programs to enhance skills and product knowledge.

Life at Niyo: We are a Great Place to Work® certified company.

Values

We live by these core values at Niyo

• Bias For Action
• Customer Focus
• Innovation
• Integrity
• Ownership
• Teamwork

Kanji Forex Private Limited is an RBI-authorized Authorised Dealer Category II (AD-II) entity, owned by Finnew Solutions Private Limited, providing foreign exchange services in accordance with RBI regulations. Over the years, we have built a reputation for transparency, reliability, and compliance, ensuring that all transactions adhere to regulatory guidelines.

Office Address: 10th floor, Gamma Block, Sigma Tech Park, Varthur Main Rd, Varthur Kodi, Palm Meadows, Whitefield, Bengaluru, Karnataka 560066

*Niyo is dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, Niyo does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.