Junior Technical Customer Support Specialist (Day Shift)

Decodo is a web data infrastructure for fast-growing tech teams. It's a mid-market, self-service platform built for speed to value, so teams move from idea to implementation without procurement slowing them down.
The culture matches the product: decisions move at the speed of the idea, and people are trusted to test, iterate, and fix what's closest to them.

The team waiting for you:

Ever-growing and ultra-ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues!

In this role, you will:

• Give joy to our customers by solving their queries via live chat and email;
• Ensure excellent customer experience;
• Answer customers’ queries & provide reliable information;
• Interpret and finetune the customer success process & performance;
• Work alongside techies to understand IT business logic;
• Build and develop customer relationships that will turn clients into advocates.

Your skills & experience:

• No previous experience required - we’re looking for someone eager to learn and grow;
• Excellent communication skills in English and Lithuanian;
• Ability to work full-time during day shift (9:00 AM - 5:00 PM) in a hybrid working model;
• Energy to move mountains together with your team;
• Empathy and understanding - basically showing clients how important they are!
• A genuine desire to learn and grow - we’re looking for potential and attitude, not years of experience;
• Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.

Salary & benefits:

• Gross salary: 1500 - 1900 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
• Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
• Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
• Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
• Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://source.ai/career/blog/benefits

Decodo is part of Source, a data ecosystem for a world built on intelligence. One of five independent technology companies connected by shared standards, expertise, and a belief in responsible access to web data.

Up for the challenge? Let’s talk!