Product Lead - Operations

About Bosta

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

About the Role

Bosta is opening a Product Lead - Ops position in the Ops tribe of the Product Team. The Product Lead leads
one or more product managers and owns a part of the business verticals within the Ops tribe. Under this
umbrella, the Product Lead collaborates with more than one squad and is accountable for the product results
across them.

This is a role built around the hubs. The Product Lead is on the hub floor at least twice a week, understands
how parcels, couriers and hub teams actually work, and turns what they see into clear product decisions. The
first question is always whether a process change solves the problem; a tech solution comes only when it does
not. The role also covers hubs outside Cairo & Giza, in the Delta and Upper Egypt, where cut-off times and
operations flows differ and the product has to fit how each hub runs.
The Product Lead has to deliver focused impact across several scopes at the same time, and has to speak the
same language as the operations people who use the products every day.

Job Description

• Lead one or more product managers in the Operations tribe, setting priorities, coaching them, and
  owning the product results of the part of the business verticals assigned to the Product Lead.
  ● Collaborate with more than one squad under this umbrella, keeping their roadmaps aligned to shared
  operational objectives and resolving overlaps and dependencies between them.
  ● Be on the hub floor at least twice a week to watch operations first-hand, talk to hub teams, and find
  where the current process or product slows them down.
  ● Travel to hubs outside Cairo & Giza, including the Delta and Upper Egypt, to understand and productize
  operations that run on different cut-off times and operational flows from the Cairo & Giza hubs.
  ● Optimize the process before building anything. Review how work is done on the ground and fix the
  process first; commission a tech solution only when a process change cannot deliver the result.
  ● Translate on-ground challenges into clear problem statements and product solutions, and discuss them
  with operations teams in their own language, using their terms and their metrics instead of product jargon.
  ● Prioritize and balance work across several scopes at the same time, keeping each squad focused and
  making sure each scope delivers measurable impact.
  ● Review the quality of discovery, solution design and delivery by the PMs, and follow each release
  through to hub adoption, measuring it against the operational metrics agreed with operations teams.
  ● Align priorities and trade-offs with operations leadership, engineering and design, and report progress
  and results to the Head of Product, Operations.

Job Requirements

• At least 5 years of product experience.
  ●Some years of product leadership experience, enough to lead and develop one or more
  product managers.
  ● Required: Able to commit to hub visits at least twice a week.
  ●Open to traveling outside Cairo & Giza to the Delta and Upper Egypt hubs, which have
  different cut-off times and operational flows that need to be productized.
  ● Knows how to optimize processes and does not treat a tech solution as the first answer.
  ● Knows how to translate on-ground challenges into product solutions, and can talk in the same
  language as on-ground people.
  ●Able to focus and create impact in multiple scopes at the same time, including working with
  more than one squad.
  ●Experience in logistics or supply chain is preferred.