Senior HRIS Analyst (India/Philippines)

Role Summary

The Senior SuccessFactors Engineer is a hands-on technical specialist responsible for the design, configuration, support and continuous improvement of SAP SuccessFactors. Working across HR and IT, this role will own complex platform changes, resolve technical issues and deliver scalable solutions that improve employee experience and operational efficiency. The role requires deep expertise in Employee Central and at least one additional SuccessFactors module, together with the ability to work independently and provide technical leadership across the HR technology landscape.

What you will do

• HRIS Operation Support

• Provide second-line support for complex SuccessFactors incidents and service requests, ensuring timely resolution and clear communication.

• Coach HRIS analysts and other team members, sharing technical knowledge and improving support capability.

• Support the onboarding and development of new team members through documentation, knowledge transfer and practical guidance.

• Identify recurring issues, complete root cause analysis and implement permanent fixes that improve platform stability and user experience.
• Act as the technical subject matter expert for SuccessFactors Employee Central and at least one of the following modules: Onboarding, Compensation, Learning, Performance & Goals, or Time Tracking.

• Translate business requirements into secure, supportable and scalable SuccessFactors designs, configurations and integrations.

• Configure and administer the platform, including role-based permissions, workflows, business rules, data models, user access and system settings.

• Design, test and support integrations between SuccessFactors and payroll, identity, recruitment and other enterprise platforms.

• Maintain high-quality technical documentation, including configuration workbooks, integration specifications, application catalogues, support procedures and user guidance.

• Troubleshoot complex system and integration issues, complete root cause analysis and coordinate resolution across HR, IT, vendors and implementation partners.

• Assess SuccessFactors releases, identify business and technical impacts, coordinate regression testing and deliver changes with minimal disruption.

• Monitor platform health, data quality, security and integration performance, taking proactive action where risks or control gaps are identified.

• Support key annual HR processes, including performance, compensation and talent cycles, by ensuring the platform is configured, tested and ready for use.
• Stay current with SAP roadmaps, product updates and HR technology best practices, recommending improvements where they add measurable value.
• Lead the technical delivery of SuccessFactors implementations and enhancements from design through configuration, testing, deployment and post-go-live support.

• Partner with HR product owners, project managers and regional HR teams to define requirements, challenge assumptions and translate needs into clear user stories and technical deliverables.

• Own technical design decisions and ensure solutions follow agreed architecture, security, data and support standards.

• Plan and execute configuration, unit testing, system integration testing, regression testing and deployment activities.

• Apply SuccessFactors best practices and automation to simplify processes, improve data quality and create solutions that can scale globally.

• Manage technical risks, dependencies and defects, escalating blockers with clear options and recommended actions.

What you will bring

• Significant hands-on experience (min 5 yrs of relevant experience) configuring and supporting SAP SuccessFactors in a complex, global organisation.

• Deep expertise in Employee Central and strong working knowledge of at least one additional module, such as Onboarding, Compensation, Learning, Performance & Goals, or Time Tracking.

• Proven experience with role-based permissions, workflows, business rules, data models, imports, APIs and SuccessFactors integrations.

• Experience delivering platform implementations, major enhancements, release activity and complex data migration or remediation work.

• Strong troubleshooting and analytical skills, with a structured approach to root cause analysis, testing and technical problem-solving.

• A strong understanding of HR data, security, privacy, controls and data integrity requirements.

• Ability to work independently, manage competing priorities and take ownership from requirement through to stable production service.

• Clear communication and stakeholder management skills, with the ability to explain technical issues and options to non-technical audiences.

• Current SAP SuccessFactors certification in Employee Central is preferred; certification in one or more additional relevant modules is desirable.

• Experience working in Agile delivery teams and managing work through Jira or a similar platform is desirable.

What does remote mean at Sophos?

Sophos is a remote-first company, which means work is not centered around an office. Our teams collaborate across locations and time zones, using technology to stay connected and deliver results. Candidates applying for remote roles must reside in and be authorized to work in the country listed in the job posting.

Our Commitment To You

Sophos welcomes applicants with diverse experiences, perspectives, and backgrounds. We believe great ideas come from different ways of thinking, and we are committed to building a workplace where people can contribute, grow, and succeed.

We evaluate all candidates based on job-related skills, qualifications, and experience, and are committed to providing equal employment opportunities consistent with applicable laws and regulations.

If you require an accommodation during any stage of the recruitment process, please contact: [email protected]. Any information shared will be used only for the purpose of evaluating and providing the requested accommodation.