Trade Operations Analyst II

Company Description

IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.

Job Description

Your mission at IntegriChain

The Operations Analyst is responsible for supporting operational processes by ensuring work is completed accurately, efficiently, and on time. This role analyzes data, investigates issues, collaborates across teams, maintains documentation, and identifies opportunities to improve processes. The Analyst is expected to learn new business areas quickly, take ownership of assigned work, and contribute to a high-quality customer experience.

What you’ll do to thrive in this role

• Execute daily operational activities while meeting established quality and productivity expectations.
• Review, validate, and reconcile data to ensure accuracy and completeness.
• Investigate discrepancies, perform root cause analysis, and recommend appropriate resolutions.
• Work with internal teams and external partners to gather information and resolve operational issues.
• Maintain process documentation, trackers, and supporting records.
• Participate in customer and internal meetings to provide status updates and discuss open items.
• Perform quality reviews and support continuous improvement initiatives.
• Assist with onboarding new customers, implementing new processes, and supporting system enhancements.
• Identify opportunities to improve workflows, reduce manual effort, and increase efficiency.
• Build knowledge across multiple operational functions and provide cross team support as business needs evolve.

Qualifications

What you’ll bring to the table

• 1 to 3 years of experience in operations, business analysis, customer support, finance, healthcare, supply chain, or a related field.
• Bachelor’s degree or equivalent work experience, preferred.
• Strong analytical and problem solving skills with the ability to investigate and resolve issues.
• High attention to detail and commitment to producing accurate work.
• Ability to learn new systems, business processes, and industry concepts quickly.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel, including formulas, lookups, sorting, and filtering. Pivot tables are a plus.
• Strong written and verbal communication skills.
• Comfort working independently while collaborating effectively with cross functional teams.
• Ability to demonstrate accountability, curiosity, adaptability, and a continuous improvement mindset.

Additional Information

What does IntegriChain have to offer?

• Mission driven: Work with the purpose of helping to improve patients' lives!
• Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off and much more!
• 401(k) Plan with a Company Match to prepare for your future
• Robust Learning & Development opportunities including over 700+ development courses free to all employees

IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.