Customer Success Manager

About Huzzle

At Huzzle, we connect exceptional talent with exciting opportunities at leading companies across the UK, US, Canada, Europe, and Australia. We work with fast-growing startups, digital agencies, SaaS businesses, and tech-enabled companies across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we connect you directly with innovative companies, where you become an integral part of their team.

Job Type Full-time

Job Summary

We are seeking a proactive, customer-focused Customer Success Manager to join a growing team. In this role, you will play a key part in building strong client relationships, driving customer satisfaction, and ensuring clients achieve their desired outcomes. This is an exciting opportunity for an experienced customer success professional who excels at client communication, account management, and proactively identifying opportunities to improve customer retention, engagement, and long-term growth.

Key Responsibilities

• Build and maintain strong, long-term client relationships, acting as the primary point of contact for client needs, queries, and escalations.
• Work closely with internal teams to ensure projects are delivered on time, within scope, and aligned with client expectations.
• Client Onboarding: Oversee the onboarding process for new clients, ensuring a smooth transition and clear communication of goals, processes, and expectations.
• Manage a portfolio of client accounts, monitor engagement, and proactively identify opportunities to strengthen relationships and improve satisfaction.
• Identify and pursue opportunities to grow accounts and expand revenue across the existing client portfolio.
• Provide regular updates on project progress, milestones, challenges, and outcomes, ensuring transparency and alignment throughout the client journey.
• Maintain accurate client records, prepare account performance reports, and share insights that support informed decision-making.

Requirements

• At least 2 years of professional experience in Account Management or a related client-facing role.
• Previous leadership experience or the ability to effectively guide, support, and develop a team.
• Excellent verbal and written communication skills, with a strong focus on achieving results.
• Exceptional communication skills and a results-oriented mindset.
• Exceptional organizational and time-management skills, with the ability to manage a high-volume portfolio of client accounts efficiently.

Benefits

💰 Competitive compensation with room for growth
🎯 Performance-based bonuses linked to client retention, account growth, and referrals
🚀 Join a fast-growing company focused on delivering measurable results and exceptional client experiences
📚Continuous development through professional mentorship