Senior System Engineer

Company Description

PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

Position Overview

We are seeking a highly skilled IT Infrastructure & Systems Administrator to manage, maintain, and optimize our corporate IT environment. In this role, you will take ownership of end-to-end cloud and SaaS administration, secure network operations, data center deployments, and on-ground technical operations across our Mumbai corporate offices. The ideal candidate is a proactive problem solver who can seamlessly handle high-priority infrastructure projects while ensuring exceptional day-to-day helpdesk support.

Key Responsibilities

Security & Network Management

• Lead the end-to-end administration of Netskope, driving day-to-day operational calls and ensuring robust security boundaries.
• Oversee data center deployments, including managing new device installations and providing remote-hands support for core network team configurations.

Infrastructure & Corporate Office Support

• Direct IT infrastructure and day-to-day technical operations for two corporate offices in Mumbai, ensuring peak performance and uptime within the specialized Share Market environment.

SaaS & Cloud Administration

• Serve as the primary administrator for Google Workspace (G Suite), handling full system configuration and resolving user-facing tickets.
• Manage Slack workspace settings, user access controls, integrations, and platform configurations.
• Supervise software license management, tracking the allocation, assignment, and financial optimization of Adobe, Microsoft and Zoom licenses.

Helpdesk & Ticket Resolution

• Actively monitor and clear the Jira queue, resolving day-to-day technical tickets efficiently to uphold internal SLAs.

Qualifications

Required Skills and Qualifications

• 3 to 5 years of experience required in the IT/Server Field.
• Graduate degree in a technical or management stream (B.Tech / BE / 3-Year Bachelor's Degree / MBA-IT).
• Proven experience as an IT Administrator, Systems Engineer, or Network Operations specialist.
• Hands-on expertise with Netskope or similar Cloud Access Security Brokers (CASB) and Secure Access Service Edge (SASE) platforms.
• Strong proficiency in managing Google Workspace, Slack enterprise tools, and vendor software licensing and configuration.
• Experience providing hands-on data center support and maintaining network infrastructure.
• Familiarity with the operational demands, compliance, and urgency of a Share Market or trading floor environment is highly preferred.
• Excellent communication and collaborative skills to drive cross-functional operational calls.

Additional Information

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

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