People & Culture Manager

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

Job Description

The People & Culture Manager at Pullman Bentota Resort & Spa is responsible for supporting the strategic and operational management of the Human Resources function, fostering a positive workplace culture, and ensuring an exceptional colleague experience.

The position focuses on talent acquisition, colleague engagement, learning and development, performance management, employee relations, succession planning, and compliance with Qatar Labour Law.

Key Responsibilities

• Partner with the department heads on HR strategies and people-related business objectives
• Manage employee relations, grievances, disciplinary procedures, investigations, and conflict resolution
• Ensure compliance with Labour Law, Accor policies, and internal HR procedures
• Oversee employee retention, succession planning, workforce planning, and organizational effectiveness
• Manage performance appraisals, promotions, transfers, and performance improvement plans
• Oversee payroll, compensation and benefits, salary reviews, leave administration, and end-of-service settlements
• Drive employee engagement, recognition, wellbeing, and colleague satisfaction initiatives
• Oversee colleague accommodation, welfare, transportation, and working conditions
• Monitor HR KPIs, headcount, employee turnover, absenteeism, and departmental manpower costs
• Manage employee contracts, personnel files, visa requirements, and government-related documentation
• Handle employee exit procedures, final settlements, and exit interviews
• Advise management on HR matters, organizational challenges, and effective people management practices
• Conduct HR audits and ensure consistent implementation of policies and procedures across both properties

Qualifications

Knowledge and Experience

• Bachelor’s Degree in Human Resources Management, Business Administration, or Hotel Management.
• Minimum 5 years of HR experience, with at least 2 years in a managerial capacity in hospitality
• Strong knowledge of labour law, employment practices, and HR systems.
• Excellent English communication skills (written and spoken).
• Proficient in MS Office (Excel, Word, PowerPoint) and HR management software.