Waterpark Operations Manager

Company Description

Rixos Premium Qetaifan Island North

Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.

Job Description

Waterpark Operations Manager

The position of the Waterpark Operations Manager, reporting to the Aquatics Director/Asst. Director, is responsible for the overall safety and satisfaction of both Guest and Team members at Meryal Waterpark. The below highlights the key responsibilities and duties that lie with the Waterpark Operations Manager along with the experience and requirements to obtain and maintain the position. The position of Waterpark Operations Manager must also possess and demonstrate technical skills as well as soft skills and character traits that will allow them to be successful in the role and responsibilities herein listed below. Above all, the Waterpark Operations Manager is passionate about waterpark operations and the prevention of loss of life due to drowning. They will oversee these processes with the objective of providing a safe, friendly experience for waterpark guests, and a fair working environment for employees.

Essential Responsibilities & Performance Expectations

(Note –Wherein stated below, Attractions refers to all waterslides, pools, rivers and beaches. All responsibilities listed below are relevant to all attractions within the waterpark)

Operational

• Responsible for the overall safety of all Guest and Colleagues within and while visiting Meryal Waterpark, with a Commitment to Zero Drownings and the Loss of Life Due to Drowning
• Coordinates with the Directors and Associate Directors, Aquatics on the overall Operation and Performance of Meryal Waterpark, with a specific focus on the Aquatics Department
• Oversees the daily Inspections, Manning, Training, Performance and Operation of all Aquatic Attractions within Meryal Water Theme Park
• Oversees the Management of the Junior Management Team and Lifeguards within Aquatics
• Responsible for Guest Safety and Satisfaction in line with Aquatic Risk Management, Meryal Core Values and Mission Statement, Local and International Standards and Requirements, Guest Satisfaction Key Performance Indicators and Guest Feedback and Experiences
• Is the Point of Contact for the Aquatics Department during departmental MOD shifts
• Respond to and assist in any Medical Emergency within the scope of Certification & Training
• Assist Guest with any lost party or separation from children as well as lost property
• Assist other departments as needed, taking on additional roles and responsibilities including other Rixos Assets
• Responsible for the cleanliness of all Guest and Colleague areas, including non-Aquatic aspects of the operation.
• Responsible for setting Key Performance Indicators annually, in line with the KPI’s of Rixos Premium, Meryal and the Aquatics Department
• Responsible for the Direct Management of the Aquatic’s Junior Management Team (Supervisors and Team Leaders) and Lifeguards
• Recruitment and Hiring
• Performance Management and Mentorship
• Training
• Scheduling
• Day to Day Responsibilities, Duties and Performance
• Participation in various Public Relations and Marketing Activities to promote Meryal Waterpark
• Representative of Meryal Waterpark during internal and external audits as they relate to the Waterpark overall operation and Aquatic operation
• Work alongside support departments such a Finance, Maintenance, Health and Safety, Procurement, Human Resources, Audio Visual, Information Technology to ensure Operational, Colleague, and Guest Requirements are met
• Work on scheduled shifts on Holidays, Weekends and Non-Operational Hours as required by Management and the Meryal waterpark Operation deems, including before and after-hours trainings, meetings, events and any other functions deemed necessary by Management

Physical ability

• To Swim and meet the basic requirements of an ITLP Lifeguard / Instructor License at all times
• To work long periods of time, exceeding the set shift timings
• To be on your feet for prolong periods of time
• To access ride platforms multiple times during a day
• To carry out physical attraction inspections (Climbing of stairs, walking inside waterslide flumes, swimming & diving to inspect pool floors and drains, etc.)
• To perform all water related, slide related and attraction related rescue techniques as well as First Aid care
• To work in different environmental conditions (Rain, Cold, Heat, Sand, Wind, etc.)
• 20/20 Vision or Corrective Lens (Including Sunglasses)
• Ensure that the Waterpark is Fun, for Guest and Colleagues and oneself

Other Responsibilities

• Know and applies Accor APACHE security and evacuation procedures (in case of fire, etc.)
• Ensures the safety of the people and property within the office and waterpark
• Applies the ISO 9001/14001 quality certification requirements that impact his/her role
• Adhere to and support Accor’s commitments to the "Environment Charter" (saving energy, recycling, sorting waste, etc.) as well as Accor’s Planet 21 Charter and Commitments as applicable to the role
• Monitor and have oversight of Quality performances of the aquatics department and ensuring teams following annual objectives set my senior management

Qualifications

Experience, Qualifications and Skill Requirements

• 10 Years within the Waterpark Industry with Minimum with 2 Years Middle East and/or International Work
• Waterpark or Theme Park or Cruise Line Management
• Pre-Opening Management
• Previously Held Management Level Positions (Assistant Manager / Supervisor)
• Familiarity with Specialized Attractions such as, but not limited to, Wave Pools, Beach Front . Additional experience with other attractions will be beneficial.
• KPI and Appraisal Implementation & Management
• Event Management
• ILTP Instructor or Instructor Trainer / SGE 1,2,3 Star Instructor Certification
• Direct Management of Leadership Team / Jr Management and Indirect Management of a Team +200 Colleagues
• Professional Knowledge & Use of key systems used within the Water Theme Park, including but not limited to Microsoft office, rotation management and radio etiquette
• Professional Understanding and Communication of English (Written and Spoken)

Demonstrates through Professional Performance in Day-to-Day Operation

• Self-Driven
• Self Confidence
• Time Management
• Work Ethics
• Integrity
• High Standards
• Passion for the Job
• Patience
• Mentorship
• Motivation and Motivational
• Determination

Additional Information

In addition to the above listed Responsibilities and Performance Expectations, there will be additional aspects of the job that may not be listed above that will be expected to be adhered to, all in line with Guest and Colleague safety and satisfaction as well as the Waterpark’s overall Operational success. These additional responsibilities and requirements will be line with Rixos Premium Qetaifan Island North and Meryal Waterpark’s Managing Director, General Manager and the Director of Operations and can be implanted at any time.